Refund policy

Last updated: September 23, 2026

We want you to be happy with every bottle of Golden Spoon olive oil. Because olive oil is a food product, our return rules are a little different from those for general merchandise. Here is how it works.

Damaged, leaking or incorrect orders

If your order arrives damaged, leaking, or is not what you ordered, contact us within 7 days of delivery at sales@globcofoods.com with your order number and a photo of the product and packaging. We will send a replacement or issue a full refund, including any shipping you paid, at no cost to you. You do not need to ship the damaged product back to us.

Returns of unopened products

If you change your mind, you may return any product that is unopened, with its seal intact, within 30 days of delivery for a refund of the product price. To start a return, email us first so we can confirm the return address and give you a return authorization; returns sent without one may not be accepted. Return shipping is at your expense unless the return is the result of our error. Please pack bottles carefully in their original packaging: products that arrive back to us broken cannot be refunded.

Bundles must be returned complete. We are unable to refund part of a bundle.

Opened products

For food safety reasons we cannot accept returns of opened or partially used products, unless the product is defective. If you believe an oil is defective (for example, it smells rancid or musty on opening), contact us within 7 days of delivery and we will make it right.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement. Original shipping charges are not refunded on change-of-mind returns.

Exchanges

The fastest way to get a different product is to return the unopened item for a refund and place a new order.

Questions

Email sales@globcofoods.com or call +1 343-204-4687. We aim to reply within one business day.